My password isnt working

The password I have (and havent changed) isnt working so when I fail enough times it asks if I want to send my password to my email. I say yes, and the email is correct but Im not actually seeing anything in my inbox or my junk mail and Ive tried emailing the password a dozen times. Theres no, contact for help button so now I cant get into the app. Please fix and help!!! Thank you!

Dannodee about Private Photo Vault - Pic Safe, v8.5